Question 1

Where is Bayu Lestari Island Resort located?

Accepted Answer

The resort is located on Pulau Besar, an island off the coast of Mersing, Johor. It is part of the Sultan Iskandar Marine Park and is known for its quiet, village-style atmosphere.

Question 2

What time is check-in and check-out?

Accepted Answer

• Check-in: 12:00 PM
 • Check-out: 10:30 AM (Early check-in or late check-out is subject to room availability and boat schedules.)

Question 3

Is a deposit required upon check-in?

Accepted Answer

No, we do not require a security deposit during the check-in process. However, please note that a 30% booking deposit is required at the time of reservation to secure your stay.

Question 4

Are children allowed to stay at the resort?

Accepted Answer

Yes, Bayu Lestari is a family-friendly resort. We welcome children of all ages and offer room types specifically designed to accommodate families.

Question 5

What payment methods are accepted at the resort?

Accepted Answer

We accept Cash (MYR), Bank Transfers, and major Credit/Debit Cards. Because island internet connectivity can sometimes be unstable, we recommend bringing some cash for small purchases at the cafe or for local tips.

Question 6

Is breakfast included in the room rate?

Accepted Answer

This depends on the specific package you select. We offer four flexible options to suit your needs:

• Room Only: No meals included.
 • Room with Breakfast: Includes daily breakfast.
 • Half Board: Includes breakfast and dinner.
 • Full Board: Includes breakfast, lunch, and dinner. Please check your reservation details to confirm which meal plan is included in your booking.

Question 7

Are pets allowed at the resort?

Accepted Answer

To ensure the comfort and safety of all our guests, pets are not permitted at the resort.

Question 8

What types of rooms are available?

Accepted Answer

We offer a diverse range of accommodations to suit couples, families, and groups:

• Limas Series: Choose from Limas Oceanfront (direct beach access), Limas Ocean View, or Limas Garden View. Each features one double bed.
 • Exclusive Villas: We have the Exclusive Villa (Couple) with sea-facing views, the Exclusive Villa (3 Single Beds) set in the garden, and the Exclusive Villa (Family) which accommodates larger groups with five single beds.
 • Deluxe A-Frame: Our iconic triangular cabins located in tropical surroundings, featuring two queen beds, one single bed, and one sofa bed.
 • Balinese Standard: Comfortable garden-view rooms offering a choice between one queen bed or two single beds.
 • Pond Chalet: A cozy unit featuring one double bed, positioned near our peaceful pond and greenery.

Question 9

What amenities are provided in guest rooms?

Accepted Answer

All rooms are equipped with Air-conditioning, private bathrooms with hot showers, and basic toiletries. To maintain our "island retreat" feel, rooms generally do not include televisions or refrigerators.

Question 10

Is the resort suitable for families and group stays?

Accepted Answer

Absolutely. We specialize in group bookings, family reunions, and corporate retreats, with several room configurations that can sleep up to 4 or 6 people comfortably.

Question 11

Does the resort have a swimming pool?

Accepted Answer

No, Bayu Lestari does not have a swimming pool. However, the resort is located directly on a private-feeling beach with calm, shallow waters that are perfect for swimming.

Question 12

Are there recreational or leisure activities available on or near the island?

Accepted Answer

Yes! Guests can enjoy:

• Snorkeling and Island Hopping trips.
 • Kayaking and Beach Volleyball.
 • Jungle Trekking to various viewpoints on Pulau Besar.
 • Biking around the island’s village paths.

Question 13

Are there dining options available at the resort?

Accepted Answer

Yes, our on-site Cafe serves a variety of local Malaysian dishes and Western favorites. We also offer BBQ dinner setups for groups (advance booking required).

Question 14

Is Wi-Fi available at the resort?

Accepted Answer

Wi-Fi is available in the common areas and the cafe. Please note that because we are on a remote island, the signal may not be as fast as on the mainland and can be affected by weather.

Question 15

Is parking available on the mainland before taking the boat to the island?

Accepted Answer

Yes. You can park your vehicle at the Mersing Jetty area. There are several guarded public parking lots available for a daily fee (approx. RM15 per day).

Question 16

Does the resort provide facilities for meetings, events, or group functions?

Accepted Answer

Yes, we have an open-air multipurpose space that can be used for meetings, team-building activities, or private group dinners.

Question 17

Does the resort arrange boat transfers to and from Pulau Besar?

Accepted Answer

Yes, we coordinate speedboat transfers from Mersing Jetty. The boat ride takes approximately 30 minutes. Please confirm your arrival time with our team at least 48 hours in advance so we can match you with the tide-dependent boat schedule.

Question 18

Is the resort suitable for guests with limited mobility?

Accepted Answer

While the resort is on level ground, the boat transfers and island terrain may pose challenges for those with severe mobility issues. We recommend contacting us directly to discuss specific needs before booking.

Question 19

Can luggage be stored before check-in or after check-out?

Accepted Answer

Yes, we provide a secure area at the reception where you can store your luggage if you arrive early or wish to enjoy the beach for a few hours after checking out.

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