Question 1

What is classed as personal information?

Accepted Answer

At Bayu Lestari Island Resort, we are committed to protecting your privacy and ensuring you have a peaceful and enjoyable stay with us. To provide our services and enhance your island experience, we collect a limited amount of Personal Information from our guests and visitors.

This information may include:

• Full Name
 • Age
 • Phone Number
 • E-mail Address
 • Passport/National ID Details (for verification as required by law)
 • Travel & Medical Information (e.g., for activity bookings or dietary needs)
 • Nationality and Residency Status
 • Dietary Preferences & Special Requests
 • Feedback on your stay with us
 • Credit/Debit Card or other payment details for reservations and services

Our primary goal in collecting this information is to manage your booking efficiently, personalize your experience, ensure your safety during resort activities, and provide you with the highest level of service.

You are free to decline our request for your Personal Information. However, please understand that doing so may prevent us from providing you with certain services, such as completing your reservation, facilitating activity bookings, or accommodating specific dietary needs.

Question 2

Why is personal information collected?

Accepted Answer

At Bayu Lestari Island Resort, we collect your Personal Information only when it is essential for delivering the services, products, or information you request, either directly or through a third-party agent acting on your behalf. This includes processes such as managing your booking, responding to inquiries, providing information about our resort and activities, registering you for special offers, and collecting feedback about your stay.

The collection of your Personal Information is always conducted with your knowledge and consent through fair and lawful means. We gather this information to personalize your island experience, provide relevant recommendations for activities and dining, maintain the highest safety and hygiene standards across our resort, comply with legal requirements, and handle internal administrative tasks. All of this is done with the singular goal of ensuring a smooth, safe, and memorable guest journey from the moment you book until after you depart.

To provide you with the high-quality services expected of a island resort, we may share your necessary Personal Information with trusted third-party service providers and partners. These may include activity tour operators, transportation services, or other suppliers for whom we act as an agent. This ensures they are equipped with the essential details to fulfill your bookings safely and effectively, supporting our shared commitment to meeting your expectations.

Question 3

How is my personal information protected?

Accepted Answer

At Bayu Lestari Island Resort, the confidentiality of your personal information is our top priority. We treat all data entrusted to us with the strictest confidence and do not share it publicly or with any third parties, except as necessary to provide our services (e.g., with trusted activity partners) or as required by law.

We employ a range of robust security measures to protect your data, including password protection and encryption tools, to safeguard our secure databases from unauthorized access. While we make every effort to ensure that the transmission of personal information over the internet is as secure as possible, please note that no method of electronic transmission can be guaranteed to be 100% secure due to factors beyond our control.

Our commitment to data security extends beyond our guests. We also uphold comprehensive internal policies to protect the personal information of our employees and trusted partners, ensuring full protection against potential breaches and maintaining a culture of privacy throughout our resort.

Question 4

What are the consequences of failing to provide personal information?

Accepted Answer

If you choose not to provide the Personal Information we request, we may be unable to provide the services you have asked for. This could affect your ability to complete a reservation, participate in resort activities, make purchases from our online shop, or subscribe to our promotional updates, among other things.

Please be aware that if you have paid a deposit but subsequently choose not to provide the necessary Personal Information required by Bayu Lestari Island Resort or our trusted partners (such as activity operators) to deliver the service, you may not be entitled to a refund. A common example includes travel packages that require passport details for transportation or mandatory safety information for specific tours.

Your Consent and How Information is Provided

We only collect Personal Information that you, or an authorized party acting on your behalf, voluntarily provides. You are always welcome to browse our website or contact us with general inquiries without submitting any Personal Information.

We obtain your consent in several ways, including:

• Written permission provided via email, online contact forms, or booking platforms.
 • Verbal permission given over the phone to our reservations team.
 • Third-party consent, such as from a travel agent or another individual you have authorized to make a booking on your behalf using your details for that specific purpose.

If you have any questions about what information is needed for your booking or stay, please do not hesitate to contact us.

Question 5

Can I access my information and whom do I contact?

Accepted Answer

You have the right to request access to, update, or correct your Personal Information, subject to certain legal limitations. To do so, please contact us in writing at rsvn@bayulestariresort.com or by using the contact form on our official website at www.bayulestariresort.com.

If you wish to review the Personal Information you have provided, verify how it has been used, or request that we amend or delete your details, please get in touch with us.

In accordance with applicable data protection laws, you may withdraw your consent for us to use your Personal Information at any time by providing us with reasonable notice. However, please be aware that if you refuse or withdraw your consent for any purpose that is essential for us to fulfill our contract with you (such as information required for your stay or a pre-booked activity), we may be unable to provide or continue providing that service.

Important Note for Bookings Made Through a Third Party:
If your reservation was made through a travel agent or online travel agency, you will need to contact them directly regarding access, correction, or deletion of any Personal Information they hold. We encourage you to review their privacy policy, as it may differ from that of Bayu Lestari Island Resort (www.bayulestariresort.com).

Question 6

Feedback

Accepted Answer

If you have any feedback concerning how Bayu Lestari Island Resort collects, uses, or manages your Personal Information, or if you believe we have not adhered to applicable privacy laws, please contact us. You may send a written letter or email to rsvn@bayulestariresort.com, addressed to the Data Protection Officer, or use the postal address provided in the "Contact Us" section of our website. We treat all privacy-related complaints with the utmost seriousness.

Upon receiving your feedback or complaint, our administration team will acknowledge and review it within thirty (30) business days. We will provide a written response to the return address or email specified in your communication. If our response does not satisfactorily address your concerns, we encourage you to follow up directly with our Data Protection Officer, who will make every effort to resolve the matter.

Please be advised that you also have the right to lodge a complaint with the relevant national supervisory authority responsible for data protection in your jurisdiction.

Question 7

Websites policies changes to this privacy policy

Accepted Answer

Bayu Lestari Island Resort may periodically update or revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any such amendments will apply to the Personal Information we hold, including information collected under previous versions of this policy.

We reserve the right to change this Privacy Policy at any time. The most current version will always be posted on our official website at www.alunalunresort.com, and we encourage you to review it occasionally to stay informed about how we are protecting your information.

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