Bayu Lestari Island Resort reserves the absolute right to refuse accommodation to any person(s) without prior notice and may terminate any booking or event immediately without being liable for a refund or compensation under the following circumstances (including but not limited to):
Safety & Security: When such action is deemed necessary for the safety, security, or well-being of other guests, staff, or the resort property.
Unlawful or Disruptive Conduct: In cases of unlawful activities, significant disturbance, or public nuisance that affects the comfort and peaceful experience of other guests.
Hazard or Risk: If a guest's conduct, physical or mental status, age, or the condition of their luggage is reasonably deemed to pose a hazard, risk of harm, or significant discomfort to themselves, others, or the resort's property and natural environment.
Previous Misconduct: If a guest has committed serious misconduct during a previous stay and such conduct is likely to be repeated.
Payment Issues: When the applicable rate, charges, or taxes have not been paid in full; if the payment is fraudulent (e.g., using a lost, stolen, or fraudulent credit card); or if the booking is counterfeit or fraudulently obtained.
Unauthorized Booking: If the reservation was made fraudulently, unlawfully, or purchased from an unauthorized third party not accredited by the resort.
Tampered Documentation: If the booking confirmation has been altered or defaced by anyone other than the resort or its authorized agent (in which case we reserve the right to retain such documentation).
Identity Verification: If the person checking in is not the individual named on the booking and cannot provide valid proof of authorization from the named booker (we reserve the right to retain the booking documentation in such circumstances).